Tees Valley Net Zero Privacy Notice 

Tees Valley Net Zero project  

This privacy notice provides information on how we collect and process your personal data when you apply to take part in the Tees Valley Net Zero (also known as PROJ-4612: Tees Valley Net Zero and PROJ-1138: Environmental Product Declaration), which makes use of BringAbout – Decerna’s software tool. 


We may collect, use, store and transfer different kinds of personal data about you as follows: 

  • Identity Data includes  
    • name,  
    • username or similar identifier,  
    • marital status, 
    • title,  
    • date of birth 
    • gender.  
  • Contact Data includes  
    • address,  
    • email address, 
    • telephone numbers. 
  • Financial and Transaction Data includes  
    • bank account and 
    • details about payments made to or from you 
  • Technical Data includes  
    • internet protocol (IP) address,  
    • your login data,  
    • browser type and version,  
    • time zone setting and location,  
    • browser plug-in types and versions,  
    • operating system and platform, and other technology on the devices you use to access our website. 
  • Usage Data includes  
    • information about how you use our website, products and services.  
  • Marketing and Communications Data includes  
    • your preferences in receiving marketing from us and our third parties and your communication preferences. 

Depending on how you use our service, we may collect special category data if you supply this to us. This may include details about your health or disability, race or ethnicity. We do not collect any information about criminal convictions and offences. 


Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services or grant funding). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 


We will only use your personal data for the purpose for which we collected it which includes the following: 

  • To register you as a new user or beneficiary applicant or recipient. 
  • To process and deliver the service we deliver as part of the Tees Valley Net Zero Project. 
  • To assess and monitor the initial and continued eligibility of the business or person applying for support or grant.  
  • To manage your relationship with us including keeping you up to date on improvements or changes to our service. 
  • To enable you to complete a survey. 
  • To improve our website, products/services, marketing or customer relationships. 
  • To recommend products or services which may be of interest to you. 


In order to manage and facilitate your support, grant or other service you receive as a beneficiary within the Tees Valley Net Zero Project, we may share your personal data with  


We do not transfer, store and process your personal data outside the UK.  


We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

  • Where we need to perform the contract we are about to enter into or have entered into with you. 
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 
  • Where we need to comply with a legal obligation. 
  • In limited circumstances we may rely on your consent.  
  • We may process special category data where it is necessary for us to do so in order to comply with duties under the Equality Act 2010. 


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. 


We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. 

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. 


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 


You have the right to: 

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. 

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: 

  • If you want us to establish the data’s accuracy. 
  • Where our use of the data is unlawful but you do not want us to erase it. 
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims. 
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. 

For details of your rights under data protection laws, including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office, the UK regulator for data protection issues (www.ico.org.uk). 


We have appointed a data protection officer (DPO). If you have any questions about this privacy notice or our data protection practices please contact us. 

Our contact details are:  

Decerna Limited 
Decerna House 
32-33 Apex Business Village 
Annitsford, Cramlington 
NE23 7BF 
01670 613 270